Q: What payment options do you accept?
A: We accept Visa, MasterCard, American Express, PayPal and Discover cards for your convenience. We strive to make your shopping experience seamless and secure.
Q: Do you offer international shipping?
A: Currently, ICY RICH exclusively ships within the United States. International shipping is not available at this time. We apologize for any inconvenience and appreciate your understanding.
Q: How long does it take to process and ship my order?
A: Please anticipate a processing time of 5 business days for your order. If your order is placed after 9 am PST on Friday, it will be processed on the following Monday. Enjoy Free Ground Shipping on all orders, with an estimated delivery time of 7-10 business days.
Q: What is your return policy?
A: We gladly accept returns for clothing within 14 days of delivery. To qualify for a full refund, the item must be in new condition, unworn, unwashed, with all tags and/or packaging attached. Please be aware that items purchased at a discounted price of 30% or more are considered Final Sale and cannot be returned or exchanged.
Q: How should I care for my ICY RICH jeans?
A: To maintain the quality of your ICY RICH jeans, we recommend dry cleaning. If you choose to machine wash them, please follow these guidelines:
- Turn the product inside out before washing.
- Machine wash separately in cold water.
- Avoid tumble drying; instead, hang dry the jeans.
Following these care instructions will help preserve the longevity and appearance of your ICY RICH jeans.
Q: How can I check the status of my order?
A: At ICY RICH, we typically process orders within 2 working days. Once your order is shipped, you will receive a notification via email along with a tracking number. If you have any further inquiries or need assistance, feel free to reach out to us at the +1 (209) 870-9121 phone number provided. Your satisfaction is our priority, and we're here to help!
Q: How are taxes calculated on my purchase?
A: In accordance with applicable laws, we charge and collect taxes on products based on the destination to which the order is shipped or delivered. During checkout, the order total will include all relevant taxes. Please note that the tax amount provided during checkout is an estimate, as the actual amount may vary slightly. Various factors, including the origin and destination of the item(s) purchased, contribute to different tax rates. Rest assured, our aim is to provide transparency and adhere to all tax regulations governing your purchase.
Q: Can I update or modify my order after it's placed?
A: Unfortunately, orders cannot be changed or updated once they are placed, as they enter processing immediately. If you wish to add another item to your order, we recommend placing a new order for the additional item. This ensures a seamless and efficient processing of both orders, meeting your needs effectively.
Q: Why are some orders cancelled?
A: At ICY RICH, ensuring your security is paramount. In some cases, we may take extra steps to verify the details of your order. If you receive a cancellation notification, kindly reach out to Customer Service for further assistance.
During peak periods, orders may be cancelled due to high volume. Should this occur, we recommend placing your order again or joining our waitlist for sold-out items.
In the event of a cancellation, all charges will be automatically refunded. Your satisfaction is our priority at ICY RICH.
Q: Can I change the shipping address after placing my order?
A: Unfortunately, shipping addresses cannot be changed once an order is placed. We will exclusively ship to the address entered during the initial order placement. To ensure accurate delivery, kindly double-check and confirm the shipping information before finalizing your purchase. If you have any concerns or issues, feel free to contact our Customer Service for assistance. Your understanding in this matter is appreciated.